Finance Systems Supervisor

Sanderson are partnering with a public sector group to recruit for a Finance Systems Supervisor on an 11-month fixed term contract, this role has a view to permanency. This role is ideal for someone who thrives in a collaborative environment, enjoys problem‑solving, and is passionate about delivering excellent system support and service to end users.

The Finance Systems Supervisor will play a key role in supporting and enhancing the group's financial systems. This is a hands‑on supervisory role with responsibility for overseeing the Finance helpdesk, supporting core financial systems including Agresso ERP, and contributing to ongoing transformation initiatives.

Key Responsibilities

• Supervise the Finance helpdesk, ensuring all tickets are managed in line with SLA response times.
• Conduct compliance reviews of financial systems user accounts.
• Develop ticket templates for new helpdesk requirements.
• Respond to IT audit queries, including those related to user access and workflow.
• Manage and escalate helpdesk tickets to application or technical teams where required.
• Maintain and update the helpdesk knowledge base.
• Promote a customer‑centric approach across all helpdesk activities.
• Produce operational KPI reports and contribute insights to the Finance Transformation agenda.
• Supervise and support key financial systems, including Agresso ERP, FP&A, and RCP, providing troubleshooting and escalating issues to internal or vendor teams.
• Participate in projects to enhance processes, upgrade systems, and implement new functionality.
• Deliver training to Finance staff and end users.
• Assist in the development of training materials.
• Undertake additional duties as assigned from time to time.

Qualifications, Skills & Experience

• NFQ Level 7 Degree or a Qualified Accountant
• At least four years' experience in a Finance Office working with large financial information systems.
• Agresso ERP Experience
• Strong MS Excel skills.
• Experience working with financial systems in a complex operating environment.
• Troubleshooting and resolving issues within one or more Agresso modules.
• Experience training and supporting end users on Agresso functionality.
• Familiarity with workflow management and optimisation.
• Understanding of Agresso system administration.
• Participation in cross‑functional process improvement initiatives using Agresso ERP.

For more information contact Elaine Liston in Sanderson on 0863516302 or apply online for more details.